1. Shipping Policy
Lead Time
Most orders ship within 2–5 business days. Transit time varies by carrier and destination. Delays may occur due to holidays, weather conditions, or unforeseen events. You will receive tracking information via email once your order has shipped.
Delivery Coverage
- Contiguous U.S. (48 States): Standard shipping rates are calculated at checkout.
- Non-Contiguous U.S. (AK, HI, PR, U.S. Territories): Contact Customer Care for a custom shipping quote at 800-828-4377.
Delivery Restrictions
We do not ship to P.O. Boxes, apartment complexes, or multi-family residential addresses.
2. Reshipment Policy
- Damaged Items: Must be reported within 5 business days of delivery. A replacement will be sent.
- Incorrect Items: Report within 5 business days with photos and a copy of the packing slip. The correct item will be reshipped.
- Lost Shipments: If your order has not arrived, please contact us. We will initiate a carrier investigation and, if item must be reshipped more than twice due to a lost package, you will be required to provide an alternative, more reliable shipping address. Please note: Shipping fees are non-refundable if you choose to cancel or request a refund.
- Customer Errors: If incorrect shipping information or order details are provided, the customer may be responsible for reshipment charges.
3. Return Policy
Due to chemical handling regulations, all returns are subject to strict guidelines.
Eligible Returns
Products may be returned if they meet all the following criteria:
- Unopened and unused
- In resalable condition, with original packaging and labeling
- Return request submitted within 10 days of receipt
Ineligible Returns
- Opened or used chemical containers
- Custom, made-to-order, or special-order items
- Items with broken tamper seals
- Expired, discontinued, or clearance products
Return Shipping
Customers are responsible for return shipping unless the return is due to an error by 3DSolvents.Com. All returned items must be securely packaged and comply with applicable chemical transport regulations.
4. Refund Policy
Customer-Initiated Returns or Rejected Shipments
- Subject to a 20% restocking fee
- Original and return shipping fees are non-refundable
Defective or Out-of-Specification (OOS) Products
Notify us within 10 days of delivery and provide:
- A written explanation
- Supporting documentation (e.g., photos, lot numbers, third-party test results)
After internal review, we may:
- Offer a replacement (if available)
- Request return of the product for evaluation
- Issue a full or partial refund if a replacement is not available
Unauthorized Returns
Returns without authorization or that do not meet return criteria will not be refunded.
Undeliverable Orders (Returned to Sender)
If an order is returned as undeliverable:
- Outbound and return shipping fees will be deducted
- A 20% restocking fee will apply
Credit & Refund Processing
If your order qualifies for a refund, we will first offer a store credit for use on future purchases. If you prefer a credit, we will assist you in applying it to your account.
If store credit is declined, a refund to the original payment method will be processed within 7–10 business days following inspection and approval of the returned item(s).
5. Contact Us
For all shipping, reshipment, return, or refund inquiries, please contact us via email at [email protected] or call us at 800-828-4377.
Please include your order number, a brief description of the issue, and any relevant supporting documentation (e.g., photos, packing slip, lot number).